Service and Support

World-Class Industrial Testing Equipment Support From the Industry Leaders

USER SUPPORT

At K ALPHA, our executive and technical teams hold decades of successful industry experience working on all-sides of high-tech analytical instrumentation. That’s why our best-in-class technical support starts before the sale.

Our in-depth pre-sales consultation will help you truly understand your testing instrument options and select the equipment that will add the most value to your operation.

And our responsive post-sales support will keep your industrial testing equipment running at peak performance with on-site evaluations, instrument calibration services, preventative maintenance — even equipment training sessions for your staff.

K ALPHA service flyer.

XRF SERVICE & CERTIFICATION

Serious businesses choose K ALPHA when they’re looking for responsive and knowledgeable technical support of their XRF and XRD coating measurement and elemental analysis equipment.

Whether you use X-ray testing equipment for product quality or to keep up with regulatory requirements, your business is too important to trust with anyone but the best.

With decades of industry experience, our talented technical team offers ISO/ICE 17025 accredited certification services for your coating thickness equipment and standards, unit evaluations, preventative maintenance and repair services – all at competitive prices. We’ll even set up instrument training sessions for your staff to add even more value to operation.

OUR SERVICE AND SUPPORT INCLUDES

  • Calibration and repair of Coating Thickness and Elemental Analysis instruments from all major manufacturers
  • Overall application support, including solar panel and RoHS application expertise
  • Support for all equipment that utilizes X-ray,  Eddy Current, Magnetic Induction or  Micro-Resistance technology
  • Standard certification
  • In-field service
  • 24-hour response time
  • Certified technicians
  • Technical support hotline